More companies are beginning to value customer experience as part of the priorities they must focus on if they want to stay relevant in a highly competitive and ever-evolving market. With their strong desire to...
Customer experience is becoming a buzzword among businesses in every industry. But what is customer experience exactly? How significant is it in understanding brand perception and customer satisfaction? How can it contribute to business growth,...
Many companies are now aware of the importance of customer experience for growing their brand. They’ve recognized the advantages of conducting a mystery shopping program in brand auditing, resulting in an increased demand for mystery...
Have you ever experienced a novice restaurant enticing your usual customers to shift to their store, slowly taking away the customer base that took you years to establish? If so, you might have also visited...
Based on data from the 2018 QSR Drive-Thru Study, order inaccuracies on average cost QSRs 21.9 daily lost transactions. That’s equivalent to almost 8,000 yearly lost transactions, resulting in over $51,000 annually. From these statistics,...
By now you have reviewed the 2019 Food on Demand Study results, but what are you doing with the information? Where do you go from here? Let’s face it. Things go wrong. But, the 2019...
By now you have reviewed the 2019 Food on Demand Study results, but what are you doing with the information? Where do you go from here? “To the victor goes the wallet” is an easy...
It’s been just over one week since the Food on Demand Conference, and I am excited about the resounding feedback from the 2019 Food on Demand Study presented during our presentation with Bite Squad’s Scott...
What is the first thing that comes to mind when you read “drive-thru efficiency and performance”? Chances are, speed of service is one of your first thoughts. But what if I told you speed of...
Every QSR knows employees should be suggestive selling in order to increase sales of high-margin items. But are your employees effectively executing this tactic? And are you setting employees (and your QSR as a whole)...