SeeLevel HX is the Customer Experience organization combining the expertise and execution of three leading business intelligence companies – Mystery Researchers, Beyond Hello and Insula Research.
With a combined corporate experience of more than 40 years in developing, executing and delivering custom business intelligence programs, our updated and refreshed identity isn’t just about being new, it is a reflection of our evolution, a reflection of the experience revolution, and ultimately an entirely different level of approach to the measurement and delivery of human experiences. Gone are the days of typical mystery shopping services. Now, it’s about being a business intelligence partner that is collaborative, consultative and invested in your success.
The play on words is intentional. We’re designed and structured to help the C-level make informed and impactful decisions. Whether it’s strategy evaluation for a CEO, execution measurement required by a COO or experience delivery data needed by a CMO, SeeLevel has the infrastructure and business expertise to deliver results.
Our clients are able to see not only at the level of their customers but also are able to level the playing field against their competitors. This industry perspective helps identify white spaces of competitive advantage which in turn drive business results.
Lastly, sea level is that absolute base from which measurements are made; SeeLevel HX and our proprietary panels provide our clients with data that are relevant either specifically to an industry or to an organization’s strategic objectives.
Experience Where it Counts
We apply a consultative approach to the development of a variety of customer experience programs, led by category experts with a wealth of experience, both as practitioners and project managers. We deliver mission-critical information to solve business problems by building a custom business intelligence solution to your unique business needs.
Our approach is innovative and it’s not uncommon to leave a conference call or meeting with confidence and the thought “I’ve never heard that before.” You may have had mystery shopping services in the past, but you’ve likely never had a partner like us.
5 Customer Shopping Trends That Changed the Way We Shop
No one can deny that along with the changes in technology, culture and modes of communication, consumer behavior has also evolved to reflect the needs and options available to us. Consumers are now looking for speed, convenience and efficiency in the products and services they utilize. At the same time, they want to have the …
Using Mystery Shopping to Improve Customer Experience
Companies often focus on the touchpoints – the precise moments when customers interact with the brand. However, this discounts the things that happen between each contact. These are the experiences that define how a customer really feels about a brand. Oftentimes, the metrics organizations use measure only the customer’s satisfaction level during the touchpoints. This …
5 Advantages of Using Mystery Shopping for Your Business
Industries that use mystery shoppers are mostly from the retail sector. Restaurants and brick-and-mortar shops are the usual clients, but there are also those that come from the hospitality industry like hotels and similar service-oriented businesses. But why do companies use mystery shoppers? The answer lies in the capability of these secret shoppers to assess …
Trusted Partner of Market Leaders
We pride ourselves on transparency, our commitment to the human element every step of the way and paying unparalleled attention to the smallest detail. Whether you’re a corporate brand with 20,000 locations or a start-up with 20, our breadth of expertise goes far beyond the size of your business and focuses on a level of granularity that will allow you to identify areas of needed improvement, followed by guidelines on how to make those adjustments. We don’t simply provide mystery shopping services, we provide the intelligence and the consultation to ensure your business is performing at its best.
Customer Experience Solutions
Strong. Reliable. Passionate. Driven. If this is what your organization needs in a partner, SeeLevel HX is ready to deliver the custom program that’s right for you.