Client Privacy Policy

SeelevelHX is committed to protecting the personal data we collect, store, and process for active and prospective marketing research clients. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of information,SeelevelHX uses a range of physical, technical, and administrative measures to safeguard your Personal Information.

Cookies & Other Tracking Technology

SeelevelHX and our analytics provider use standard internet technology such as cookies, web beacons, and other navigational information to track visitor interactions with our websites both on an aggregated and individual basis, in order to improve our site and understand visitor usage.

By continuing to use this site, you consent to the use of cookies on your device unless you have disabled them. You can change your cookies’ settings at any time, but parts of our site will not function correctly without them.

Our website, promotional emails, and newsletters include social media ‘Share’ buttons. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function. Social media features are hosted by a third party. Your interactions with these features are governed by the privacy policy of the social media company providing it.

How and when we collect Personal Information

  • When you complete a form on our website or request a bid and we ask for your contact information.
  • When you give us your business card or meet with us at an industry conference.
  • When you confirm a research study with us, we ask you to provide billing information.
  • We retain feedback collected in client satisfaction surveys and forms.

How Personal Information is Stored

Your information is stored in a secure, proprietary data management software platform. Our project management, accounting, and marketing automation software is used to process information from this system and is in turn governed by system security and strict data protection protocols.

We may disclose your Personal Information to members of our project team on an “as-needed” basis, for the purpose of providing requested services.

SeelevelHX uses robust organizational, technical, and administrative measures to protect Personal Information within our company. This includes security controls to prevent unauthorized access to our systems. While we take reasonable steps to secure your Personal Information, please be aware that no transmission or security system is guaranteed to be 100% secure from intrusion or hacking, and there is always some risk assumed by sharing Personal Information online.

How Personal Information is Used

SeelevelHX uses contact and order information you provide to communicate with you when you request information about our services.

We may use this information to provide you with targeted, personalized information about < > and partner companies, industry news, services, promotions, events, and content that may be of interest to you. Our marketing communications always include a link to opt out.

If you provide us Personal Information, we will never share or sell that information for commercial purposes. We will only use that information for the specific reason for which it was provided to us.

SeelevelHX may use information collected to improve its websites and services, and to personalize your experience on our website and our communications. We may receive reports based on the use of these technologies.

Companies Who Work with Us

We may provide your Personal Information to companies that provide services to help us with our business activities, including payment processing. These companies are authorized to use your Personal Information only as necessary to provide these services to us.

Links to Other Websites

Our website includes links to other websites whose privacy practices may differ from our own. Any Personal Information you submit to those sites, is governed by their privacy policies. We recommend you read the privacy policy of any website you visit.

Changes in Ownership

If our company or assets are acquired by another company, that company would receive all information collected by < >. In such an event, you would be notified by email or a notice on our website of any changes of ownership, and given the opportunity to opt out.

Preferences

Every marketing email contains information on how to opt out of future marketing and non-transactional communications.

Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be restricted.

You may contact us to update or change your information.

You may request access to your information or request for your information to be erased entirely. For your protection, we may only process such requests with respect to the particular email address that you use to send us your request. We may need to verify your identity before implementing your request. Information will be retained if needed for record keeping purposes and/or to complete any transactions that you began prior to requesting such access, change, or deletion.

How to Contact Us Regarding Your Privacy

Please contact info@seelevelhx.com to:

  • Change or update your Personal Information
  • Access the Personal Information we may hold about you
  • If you have reason to believe that the information we may hold about you is not secure
  • Request erasure of your Personal Information

Legal Disclosure

We may release account and other Personal Information when release (1) is required to comply with valid legal requirements such as a law, regulation, search warrant, subpoena, or court order; or (2) is reasonably necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our policies or this Privacy Policy, or as evidence in litigation in which we are involved. In the event that we are legally compelled to disclose your Personal Information to a third party, we will attempt to notify you unless doing so would violate the law, court order, or government instruction.

General Inquiries, Concerns, or Complaints Relating to Your Personal Information

If you wish to contact us about client privacy, you may email us at info@seelevelhx.com.

Changes to This Policy

This policy was updated on May 17, 2018. We reserve the right to alter or amend this Privacy Policy at any time and without prior notice to you in order to reflect changes in our online information practices. In an effort to ensure that you receive notice of any changes to the Privacy Policy, we may include a notice on our website and/or send a notice to the e-mail address you provide.