With a combined 100+ years in human experience excellence the highly skilled team at SeeLevel HX is in business to inspire others to be bigger and better than they ever thought they could. We approach each and every brand from an original perspective, creating highly customized programs with strong value-add and ROI.

Mission: To help companies see at the level of their customers.
Vision: To make organizations stronger and more effective at delivering the best brand experience possible.


Having founded Mystery Researchers in 2008, Lisa utilized and leveraged her extensive background in customer experience, including the establishment and growth of two of the largest customer experience / data research companies in the industry. Additionally, she was one of the founding members of the Mystery Shopping Providers Association created in 1997, where she served as the Chairperson of the Professionalism and Ethics Committee and was responsible for the creation of the original Code of Ethics for the mystery shopping industry.  Merging two passions, data research and mystery shopping, Lisa set out to forge a path that had not yet been established in the industry and she has done it again with SeeLevel HX.


Andrew comes from an extensive structured finance background spanning senior debt, private equity, M&A advisory and project finance. Previously he was the CFO of a wholesale petroleum distribution company that represented major oil companies and supplied 40 million gallons annually.  Formerly Andrew was the COO of a German based international advisory firm focused on project finance and small-cap corporate M&A where he provided clients with direct access to European and North American capital. He started his career with General Motors Acceptance Corporation (GMAC) and Hypo Real Estate in their respective New York offices where he assisted in structuring and closing over $3 billion of commercial debt, mezzanine and private equity placements covering assets throughout the United States, Puerto Rico and Canada.


Twenty years! Where did the time go? Steven’s been in the mystery shopping and customer experience management industry for 20 years. As one of the leaders of Shop’n Chek Worldwide, Steven focused on growing the company into a global organization. After some time with IKEA helping a specialty division grow, Steven returned to Customer Experience Management as GfK’s North American lead on Customer Experience Management. After winning and managing some of the industry’s largest programs, Steven took his experience and branched out into consulting. He’s now delighted to be the clients’ advocate within SeeLevel where his responsibilities include helping new organizations improve their Human Experience.