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GENERATE ROI WITH MYSTERY SHOPPING

SIX SHOPS. UNLIMITED POSSIBILITIES.

Whatever your business may encounter, there are mystery shopper services to help increase market share, gain competitive intelligence and enhance your CX. Learn more in our one pager, “Generating ROI from Mystery Shopping.”

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ANALYZE YOUR SITUATION

Select the situation your business is currently facing, or will potentially face in the future, to discover what metrics to analyze and the best mystery shop solutions to support your efforts.

Ready to start generating more ROI?

Considering a Change in Process

Measure the effectiveness of your change in process and the ROI generated from it when SeeLevel HX evaluators visit your stores before and after implementation. This mystery shopper program can take place in a focused group of locations or system wide. Improve your operational process, reduce risk and improve adoption with customer experience and hypothesis testing mystery shop solutions.

improve the customer experience with an engaging in-store experience
customer experience includes consistent branding through phone call experiences

Preparing for Growth

If your organization is preparing to accelerate growth or acquire other organizations, it is vital that you analyze the market, identify gaps in the marketplace and discover how to best position your brand. Gain a real competitive edge, increase market intelligence and separate yourself from the crowd with SeeLevel HX when you complete any of the following mystery shopper programs: audits, compliance monitoring, customer experience, hypothesis testing, location mapping and UX/UI assessments.

customer experience includes consistent branding through phone call experiences

Increasing Market Share

Whether you are looking at new geographies or customer audiences or expanding the number of locations, gaining insight through mystery shopping can support your efforts to increase market share. Identify your strengths and weaknesses in order to increase your volume, market reach, revenue and profitability with these types of mystery shop solutions: audits, customer experience, hypothesis testing, location mapping and UX/UI assessments.

online chat features help support a consistent omni-channel presence
Innovation in ordering through mobile apps and kiosks are speeding up throughput times

Capitalizing on Customer Experience

How much you charge depends on the level of customer experiences you offer. Keep existing customers coming back and acquire new business by enhancing your quality of service and your omni-channel presence. Improve your customer experience with four mystery shopping analysis types: audits, compliance monitoring, customer experience and UX/UI assessments.

Innovation in ordering through mobile apps and kiosks are speeding up throughput times

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ensure a consistent brand identity with mystery shopping programs

Protecting Against Physical & Financial Risks

Keep your customers and employees protected by properly analyzing whether tasks are completed in a safe manner in compliance with company policies as well as industry regulations such as HIPAA, OSHA and FDA standards. Ensure compliance in your organization with audits and compliance monitoring mystery shop solutions.

ensure a consistent brand identity with mystery shopping programs

Improving Profitability

Deliver a better customer experience than your competitors, strengthen your brand loyalty and increase customer retention. Higher customer loyalty leads to increased profitability and allows for a stronger pricing model.
•  Are you leaving money on the table?
•  Have your sales decreased due to competitor promotions?
•  How much pricing flexibility do you have?
•  Are your products and services prices too high or too low?
To answer the following questions, and more, conduct audit mystery shopper programs with SeeLevel HX.

online chat features help support a consistent omni-channel presence

READY TO GENERATE MORE ROI?

If you’re ready to realize your mystery shopping return on investment during various situations your business encounters, consider launching a mystery shopping program with SeeLevel HX. As one of the best mystery shopping companies in North America, rest assured our experts and our panel of 792,000 secret shoppers will offer the actionable insights needed to achieve your business objectives.

Fill out the form below, and one of our team members will contact you to set up a complimentary consultation. In this call, our team will discuss with you your goals, current efforts and potential opportunities to generate ROI, increase revenue and improve your overall CX.

SCHEDULE YOUR COMPLIMENTARY CONSULTATION