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CONSIDERING A CHANGE IN PROCESS?

MEASURE ITS EFFECTIVENESS & GENERATE MORE ROI.

Learn to generate ROI and ensure an effective change in process with mystery shopping services. For additional information, download our one-pager, “Generating ROI from Mystery Shopping.”

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PLAN FOR CHANGE

Change is unavoidable no matter your business or industry. In fact, if brands want to have a bigger impact and/or stay in business long-term, change is necessary. But how businesses implement their changes of process and ensure their successes vary greatly.

Prior to launching a process change, your company should be able to:
•  Accurately measure the need for change
•  Manage the transition of change
•  Understand potential upcoming challenges
•  Train staff on new or updated processes and policies
•  Prepare customers with suitable messaging
•  Diminish resistance from staff

Ready to execute a successful change in process?

capitalize your cx with one of the best mystery shopping companies in North America

WHY TRACK & MEASURE YOUR CHANGE IN PROCESS?

improve the customer experience with an engaging in-store experience

As you execute a new change of process, tracking performance and measuring key aspects of implementation is essential to understanding its success and ROI for your brand. Keep in mind these fundamental factors when considering a process change.

  • Gain employee feedback on current policies and potential changes to show they are heard and valued within the company.
  • Craft the proper messaging for both employees and customers to clearly define your goals for the change.
  • Reinforce positive attitudes and increased performances from staff after implementation.
  • Avoid complacency in your organization by regularly monitoring operations, observing employees’ perspectives and staying abreast of the latest technology advancements and consumer trends.

 

From the data collected and interpreted through a successful mystery shopping program, your team will be able to strategically accomplish these tasks and more before, during and after implementation.

improve the customer experience with an engaging in-store experience

WHY MYSTERY SHOPPING?

Whether preparing for growth, adapting to technological advancements or shifting policies and process for other reasons, there are a number of changes your business can expect throughout its lifetime. Change can be difficult for employees who are comfortable with their current processes. Change might even cause customers to feel confused or hesitant to continue doing business with you.

Fortunately, mystery shopping can support your efforts throughout the process by measuring changes in attitudes, spending habits, productivity, etc. While you might be tempted to use staff members to play the role of mystery shoppers, employees’ perspectives are often biased, as they know how things should be and might report based on what their coworkers should be doing instead of what they are actually doing. When our secret shoppers visit your stores before and after implementation – whether conducted on a location, region or brand level – you can gain unbiased insights into employee performances and shifts in customer perspectives.

capitalize your cx with one of the best mystery shopping companies in North America

MORE INSIGHT FROM OUR BLOG

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WHY SEELEVEL HX?

The data you receive means nothing without actionable insights to back it up. More often than not, secret shopping companies will provide you with the data collected and leave you to interpret it. As one of the best mystery shopping companies in North America, SeeLevel HX differs from most other market research agencies by providing consultative services to support your team.

When you hire our team with over 90 years of combined experience and a database of 650,000 mystery shoppers across three continents, rest assured you will gain:
•  Unbiased survey results from your target audiences
•  In-depth reports from our data analysts
•  Personalized recommendations for improvement

People Table Coffeeshop Hospitality Customer Employee Feedback
People Table Coffeeshop Hospitality Customer Employee Feedback

MEASURE THE EFFECTIVENESS OF YOUR CHANGE IN PROCESS

If you’re ready to improve your operational processes, reduce risks of resistance and increase adoption with customer experience and hypothesis testing mystery shops from SeeLevel HX, fill out the form below. Upon form submission, a member of the SeeLevel HX team will contact you to discuss which mystery shopping program will be most beneficial for you.

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