Social Media Monitoring
IMPROVE RESPONSE TIMES & INCREASE ENGAGEMENT
If your brand is only posting on social media and not joining in other conversations, you are losing opportunities to engage with customers. Transform your social media strategy into a relationship-building approach by responding to mentions and reviews of your brand, both positive and negative.
SeeLevel HX’s social media monitoring tool makes this easy.
- Monitor over 50 social media and review sites simultaneously.
- Analyze results at your convenience on your custom portal.
- Nurture community by engaging in conversation.
- Access instant alerts on poor reviews.
- Respond to customers in real-time.
This approach humanizes your brand, displaying your company’s personality so customers can better relate to your products and services. When you implement social monitoring, your brand will improve its response times and increase engagement.
Never miss an online review or mention again. Request a personalized, live demo of our social media monitoring services here.
SeeLevel HX's social media monitoring service covers over 50 social media channels.
ALIGN PRODUCTS & SERVICES WITH EXPECTATIONS
Customer expectations are constantly evolving. The way you position your products and services should, therefore, evolve just the same.
Social listening and monitoring tools help brands stay tuned in to current trends that may affect their customers’ wants and needs. Brands like yours are using these monitoring services to learn more about their target audiences and brainstorm opportunities to better align their offerings to their latest expectations.
- Where does your audience post and engage the most?
- What trends are your target markets interested in?
- Do your products and services match customers’ interests?
Social listening and monitoring offer your brand insights on all of these questions and more.
Ready to better align your products and services with your customers’ expectations? Request a live social media monitoring demo with SeeLevel HX.
Customer expectations are constantly evolving. The way you position your products and services should, therefore, evolve just the same.
Social listening and monitoring tools help brands stay tuned in to current trends that may affect their customers’ wants and needs. Brands like yours are using these monitoring services to learn more about their target audiences and brainstorm opportunities to better align their offerings to their latest expectations.
- Where does your audience post and engage the most?
- What trends are your target markets interested in?
- Do your products and services match customers’ interests?
Social listening and monitoring offer your brand insights on all of these questions and more.
Ready to better align your products and services with your customers’ expectations? Request a live social media monitoring demo with SeeLevel HX.
MONITOR & MANAGE OVERALL BRAND HEALTH
Brand health is an analysis of how well a brand delivers on its company promises, mission and vision, particularly as it is perceived by its customers. It can be measured by evaluating elements such as customer sentiment, engagement and feedback, as it relates to your brand’s positioning, messaging and delivery.
By analyzing these components wholistically, you can more easily pinpoint strengths and successes that should become focal points in your marketing strategy, as well as identify areas for improvement to ensure a consistent and quality customer experience.
Benefits of Managing Brand Health
- Optimize marketing strategies via a social media audit
- Generate more ROI by aligning messaging with expectations
- Protect brand reputation via crisis mitigation
- Improve sentiment by humanizing your brand
- Strengthen credibility by ensuring brand consistency
- Increase positive awareness by delivering on values
It’s time to take advantage of the customer feedback and insights at your disposal. Schedule a demo and take the next step toward managing your brand health.
GAIN INSIGHT FROM OUR BLOG
ANALYZE SENTIMENT & STRENGTHEN CUSTOMER RELATIONSHIPS
Analyzing customer sentiment is an essential component of conducting audience research. In it lies the ability to gain an in-depth understanding of how people perceive your brand and whether customer expectations are being met.
Social media monitoring can gather any and all mentions of your brand and those of your competitors to help you monitor customer experiences and evaluate sentiment. By tracking 50+ social media channels and review sites (i.e., Facebook, Google, Yelp, TripAdvisor and more), your team can reduce response rates and streamline customer engagement strategies.
With the insights collected on your custom portal, your team can capitalize on positive testimonials while diminishing the negative impact poor experiences and reviews can have on your brand reputation.
Social listening humanizes your brand and strengthens relationships.
Whether they leave a positive or negative review, customers want to connect with your brand and see a response from your team. Not only does social media monitoring allow you to engage with mentions and reviews in real-time to humanize your brand, it also allows an opportunity to diffuse issues, redeem poor experiences and increase customer loyalty.
How will your brand use social media monitoring insights to strengthen customer relationships? Let’s strategize together; request a live demo here.
IDENTIFY BRAND ADVOCATES & KEY INFLUENCERS
Knowing who is talking about your brand and on what channels are just as important as understanding what those individuals think of your brand and customer experience.
Quickly and effectively identify brand advocates and influencers using SeeLevel HX’s social media monitoring services. By tracking your brand mentions and reviews, as well as those of your competitors, your team can pinpoint essential profiles to engage and/or partner with to better promote your products and services.
Benefits of Identifying Advocates & Influencers:
- Improve organic traffic & following by sharing positive posts
- Increase brand awareness by engaging with reviews & comments
- Enhance brand credibility by using positive mentions as testimonials
- Optimize your paid social strategy by partnering with influencers
Realize these social media benefits and more when you leverage the many opportunities social media monitoring has to offer. Ready to unlock your customized dashboard to easily identify your brand advocates and key influencers? Schedule a demo with our team here.
Knowing who is talking about your brand and on what channels are just as important as understanding what those individuals think of your brand and customer experience.
Quickly and effectively identify brand advocates and influencers using SeeLevel HX’s social media monitoring services. By tracking your brand mentions and reviews, as well as those of your competitors, your team can pinpoint essential profiles to engage and/or partner with to better promote your products and services.
Benefits of Identifying Advocates & Influencers:
- Improve organic traffic & following by sharing positive posts
- Increase brand awareness by engaging with reviews & comments
- Enhance brand credibility by using positive mentions as testimonials
- Optimize your paid social strategy by partnering with influencers
Realize these social media benefits and more when you leverage the many opportunities social media monitoring has to offer. Ready to unlock your customized dashboard to easily identify your brand advocates and key influencers? Schedule a demo with our team here.
IMPLEMENT BEST PRACTICES TO ENHANCE YOUR ONLINE REPUTATION
Instill positive social media strategies in your store managers and brand executives with SeeLevel HX’s customized social media monitoring portal. Here, individual store managers gain access to personalized social media best practices based on their location’s performance and responses to various reviews and online mentions.
Our social monitoring platform collects the ratings and mentions of over 50 social media channels and review sites, weighs the information and aggregates the data into one “Social Media Best Practices” score for each individual location. When certain criteria aren’t met regarding responding to negative reviews, updating information to ensure brand consistency, etc., a new score is generated for that location.
Automated best practices to improve your score.
Along with the “Social Media Best Practices” score, the customized dashboard displays automated tips and reminders on how to improve that location’s score. Store managers can use these tips to improve their current online initiatives and strategies, as well as the overall brand health of the company.
Brand executives can use this evaluation to ensure consistency across the company and strategize opportunities for improvement to build up their brand on social media. Doing so can also result in increased customer loyalty, brand credibility and customer experience as a whole.
Discover best practices to enhance your brand’s online reputation. Schedule your personalized demo of our social media monitoring portal.
KEEP AN EYE ON THE COMPETITION
Gain a competitive edge by tracking your competitors’ social media reviews and mentions. By monitoring their brand, relevant keywords, hashtags, target audiences, key influencers, etc., you can strategize your next move on social. Do you need to shift your focus to a different channel, or perhaps reach out to influencers to take advantage of the latest trend?
Find out the answers to these questions and more when you analyze your competitors’ online presence. With an ever-increasing shift to online shopping and delivery, the importance of conducting a competitor analysis through social media monitoring cannot be overstated.
Online competitive intelligence gives your brand the upper hand.
Our social listening tool aggregates public customer feedback and reviews to provide you with insight regarding who your competitors’ customers are, their expectations and potential opportunities to fill gaps that currently exist.
How do you stack up against competitors, and what industry gaps can your brand fill? Take the next step to find out – request a live demo of our social media monitoring tool.
Gain a competitive edge by tracking your competitors’ social media reviews and mentions. By monitoring their brand, relevant keywords, hashtags, target audiences, key influencers, etc., you can strategize your next move on social. Do you need to shift your focus to a different channel, or perhaps reach out to influencers to take advantage of the latest trend?
Find out the answers to these questions and more when you analyze your competitors’ online presence. With an ever-increasing shift to online shopping and delivery, the importance of conducting a competitor analysis through social media monitoring cannot be overstated.
Competitive intelligence gives your brand the upper hand.
Our social listening tool aggregates public customer feedback and reviews to provide you with insight regarding who your competitors’ customers are, their expectations and potential opportunities to fill gaps that currently exist.
How do you stack up against competitors, and what industry gaps can your brand fill? Take the next step to find out – request a live demo of our social media monitoring tool.
REQUEST A LIVE DEMO
Learn to better connect with customers while easily managing 50+ social media channels. Request a live demo of our social media monitoring services.
In our personalized, live demo, we will discuss:
- What social media monitoring is, what it encompasses and why it’s important for your brand.
- Your business objectives and current strategies to manage customer relationships and engagement.
- How to get the most from SeeLevel HX and your customized social monitoring dashboard.
- How to utilize social listening to evaluate individual managers, analyze sentiment and track competitors.
