We’ve always known total times matter. However, studies show that customers are perhaps more concerned about service times and are okay with a little longer wait time. Do QSRs need to be faster or slower? Or do they need just to focus on consistency?
Watch our two-minute highlight reel of the 2018 QSR Drive-Thru Study webinar and gain a sneak preview into the top 5 key findings of the study. You can also access the full list of findings here.