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2021 SeeLevel HX
Annual Drive-Thru Study

The 2021 SeeLevel HX Annual Drive-Thru Study examines the
drive-thru performances of ten quick-service restaurants.

Study Highlights

To receive the free study highlights report, please fill in the short form provided to the right.

Purchase the Full Report

You may purchase the full, comprehensive study report broken down by brand, accuracy, customer service, food quality, satisfaction, pandemic considerations, and more. > Learn More

Download
the 2021 Free Report Highlights

Complete Study Findings Include:

Speed of service
Order accuracy
food quality
customer service
covid 19
Broken down by Wait Time, Service Time & Total Time
  • By Brand
  • By Menu – Burgers, Chicken, Specialty, Wide Variety
  • By Car
  • Time of Day
  • Region
  • With / without PSM
  • With / without OCB
  • With / without Digital Menu Board
  • Accurate vs Inaccurate Orders
  • With / without Suggestive
    Selling
  • By Brand
  • By Menu – Burgers, Chicken, Specialty, Wide Variety
  • By Wait Time / Service Time / Total Time
  • By Speaker Clarity
  • With / without OCB
  • With / without Digital Menu Board
  • With / without Suggestive Selling
  • Friendly / Not Friendly
  • By Brand
  • By Menu – Burgers, Chicken, Specialty, Wide Variety
  • By Main Entrée
  • By Side Item
  • By Drink
  • Temperature
  • Time of Day
  • By Wait Time / Service Time / Total Time
  • Region
  • By Satisfaction Level
  • By Brand
  • By Region
  • By Menu – Burgers, Chicken, Specialty, Wide Variety
  • By Friendliness
  • By Speaker Clarity
  • By Masks
  • By Cleanliness
  • Covid-19 Effects
  • Dine In Availability
  • Suggestive Selling
  • Payment Types Accepted

Purchase the Complete Study

The downloadable free report only covers the key highlights of the study. To dig deeper into the data and analyze results by chain, you can purchase the full data and study report for $5,995.

Your purchase includes:

  • The Full Report
  • Raw Data File in Excel
  • Customizable Reporting Dashboard
  • Readout of the Data
  • Your Brand Questions Answered by SeeLevel HX Experts