The 2019 QSR Drive-Thru Study results indicate that customers want more than speed when it comes to the drive-thru, as Forbes Senior Contributor Alicia Kelso points out in her article covering the benchmark in drive-thru...
Fast-food drive-thrus are losing roughly $178 million per 2,000 store locations per year, according to mystery shopping and market research agency SeeLevel HX’s 2019 QSR Drive-Thru Study, conducted in conjunction with QSR magazine. That’s an...
Taking care of your current customers is vital to business success. They form a good part of your consumer base which continues to frequent your brand beyond the first encounter. As a matter of fact,...
Whether they realize it or not, many businesses have very impersonal interactions with their customers, with little to no understanding of an individual’s preferences, needs and choices. This may bring short-term success, but to last...
As the competition between businesses grows tighter, price and product quality are becoming less of a differentiating factor in determining brand success. Whichever company provides the best customer experience gets to win the lion’s share...
In honor and celebration of the holiday, SeeLevel HX will be closed Monday, September 2. We look forward to assisting you with your customer experience and mystery shopping needs after the holiday! Have a...
The importance of customer relationships plays a vital part in the success of any business. Although often underestimated and given less importance than marketing campaigns, customer relationships form the foundation of a sustainable and stable...
Online stores continue to flourish, but the importance of brick-and-mortar stores remains. Many adopt the franchise model to exponentially grow their brand image and establish a foothold in several locations simultaneously. The problem with this...
Customer expectations continue to evolve as new technologies, trends and needs appear. Because of this, it’s more challenging for businesses to keep up with customer expectations. Brands often play catch-up, only to find out that...
What is your business known for? Have you established a branding that people easily associate with your business whenever they see a product, a logo, a color or a name? Do you want your business...