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NYC Retail Mystery Shopping Results Revealed At 2018 Retail Innovation Conference

We recently conducted a unique study of NYC retailers and presented the results at last week’s Retail Innovation Conference. The study took a qualitative look at the customer experience at 30+ NYC flagship stores and evaluated how they’re tackling today’s “experience economy.”

Our CEO Lisa van Kesteren revealing the results at last week’s Retail      Innovation Conference

Which eight of the retailers came out on top? Click here to see the winners and a deep dive into our findings via Retail TouchPoints.

Lisa van Kesteren

Lisa van Kesteren is the CEO and Founder of SeeLevel HX, the mystery shopping agency for Retail, QSR, and Financial Service brands.  Utilizing over 792,000 professional mystery shoppers in every nook and cranny of the United States, she is on a mission to help brands improve the human experience of each and every customer interaction. Lisa started her career as a Private Investigator and is considered one of the pioneers in mystery shopping. After building 2 different global divisions for large corporations, she launched her own company.  Lisa is a widely coveted panelist and speaker on customer experience, best in class data collection practices and the evolution of the On Demand economy.

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Lisa van Kesteren
6 years ago

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