NYC Retail Mystery Shopping Results Revealed At 2018 Retail Innovation Conference

We recently conducted a unique study of NYC retailers and presented the results at last week’s Retail Innovation Conference. The study took a qualitative look at the customer experience at 30+ NYC flagship stores and evaluated how they’re tackling today’s “experience economy.”

Our CEO Lisa van Kesteren revealing the results at last week’s Retail      Innovation Conference

Which eight of the retailers came out on top? Click here to see the winners and a deep dive into our findings via Retail TouchPoints.