In the 2018 QSR Drive-Thru Study, Arby’s took first place overall by placing in the top 5 positions in all four QSR Drive-Thru Study cateogires – second place in order accuracy, second place in service, second place in taste and fourth place in speed of service.
Will Arby’s stay on top in this year’s study, or could Chick-fil-A take the lead if its speed of service improved? Is there another QSR jumping to the top ranks this year? The answers lie in the 2019 QSR Drive-Thru Study.