Retail Customer Experience: causes for missed experiences

Lisa van Kesteren discusses a few common mishaps we experienced during our New York Flagship Store Survey. As retailers are transitioning their stores from places to buy to places to experience their brand this becomes increasingly important.

We presented these results at the 2018 Retail Innovation Conference.

Seelevel specializes in measuring customer experience through mystery shopping and helping retailers use the results to create a workforce that is driven to deliver a great customer experience every day of the year.

Contact us today to let us help you optimize the customer experience in your retail organization!