NGCX (Next Generation Customer Experience) is where America’s senior executives responsible for customer experience meet, get inspired, and strategize for this year and beyond.
Events / Next Generation Customer Experience (NGCX)
NGCX (Next Generation Customer Experience) is where America’s senior executives responsible for customer experience meet, get inspired, and strategize for this year and beyond.
Lisa van Kesteren is the CEO and Founder of SeeLevel HX, the mystery shopping agency for Retail, QSR, and Financial Service brands. Utilizing over 792,000 professional mystery shoppers in every nook and cranny of the United States, she is on a mission to help brands improve the human experience of each and every customer interaction. Lisa started her career as a Private Investigator and is considered one of the pioneers in mystery shopping. After building 2 different global divisions for large corporations, she launched her own company. Lisa is a widely coveted panelist and speaker on customer experience, best in class data collection practices and the evolution of the On Demand economy.
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