Back in the day, the only way you could buy an item was through an in-store visit. Then telemarketing was introduced, allowing customers to make a purchase over the phone. Then the internet came along...
Are you looking for detailed information from your customer’s perspective about your brand delivery? What about an inside view of consumer pain points to guide your training or service delivery strategy? Would you prefer detailed...
If you just want to know pricing, you can check the website or call but you will only get a vague price range or baseline pricing. Some large ticket items or technology solutions will never...
Mystery shopping programs, when managed correctly, help confirm if customers' experiences occur as intended. Here are the 4 key reasons for hiring a mystery shopping provider!
Mystery shopping is estimated to be a $1.6 billion a year industry due to the importance of customer experience, throughout the life of a customer, and the global spotlight on customer service. Numbers vary between...
In our case everything, because it is what we do. The programs we develop help our clients see at the level of their customers. SeeLevel HX delivers customer solutions, Human eXperience data, actionable results, all...
Survey success in today’s mobile first world brings opportunity and challenge for some companies. CX data gathering on millennials absolutely requires a mobile solution. The fast-paced demands facing decision makers across all industries, from financial...
Hi there all – My marketing team has instructed me to blog and get my thoughts out there, especially as we continue to launch and socialize the SeeLevel brand. I am totally in agreement with...