Mystery shopping has been around since the 1940s to prevent employee theft, which often occurs in banks and retail stores. Today, mystery shopping has grown to be a multimillion-dollar industry, contributing around $600 million to...
In a highly competitive market full of options where customers continuously look for the latest and greatest products and solutions, it’s easy to believe brand loyalty might be dead. But focus on customer experience improvements,...
Amazon has reimagined the way retail customer experience should be delivered. Their retail strategy is now the model of many aspiring companies looking to excel in customer satisfaction. In this blog, we will detail what...
Building a successful business entails more than just a solid advertising plan and a quality product that sells. Winning brands also zone in on the customer experience involved with each transaction. Why Customer Experience...
Gaining loyal customers in any environment is becoming more challenging as the competition gets tighter. There are many alternatives customers can choose if their expectations are not being met, which is why you should always...
Not feeling appreciated is the number one reason why most employees leave their jobs.Gallup This statistic makes it apparent that National Employee Appreciation Day should be practiced and/or celebrated more than just the first Friday of...
As we dive headfirst into 2020, many businesses are optimistically declaring this will be the year of clear vision – a year of 20/20 vision. While the well-known phrase works well to encourage team members...
Every third Thursday of the quarter is Get to Know Your Customers Day, a day dedicated to reminding businesses they should better understand who their customers are and what they need. While you may question...
Ever wonder how the competition seems to always be progressing? Are they masters in predicting your next moves, or do they have a prophet on their team who can accurately predict what the market will...
Taking care of your current customers is vital to business success. They form a good part of your consumer base which continues to frequent your brand beyond the first encounter. As a matter of fact,...