Gaining loyal customers in any environment is becoming more challenging as the competition gets tighter. There are many alternatives customers can choose if their expectations are not being met, which is why you should always...
Not feeling appreciated is the number one reason why most employees leave their jobs.Gallup This statistic makes it apparent that National Employee Appreciation Day should be practiced and/or celebrated more than just the first Friday of...
As we dive headfirst into 2020, many businesses are optimistically declaring this will be the year of clear vision – a year of 20/20 vision. While the well-known phrase works well to encourage team members...
Every third Thursday of the quarter is Get to Know Your Customers Day, a day dedicated to reminding businesses they should better understand who their customers are and what they need. While you may question...
Ever wonder how the competition seems to always be progressing? Are they masters in predicting your next moves, or do they have a prophet on their team who can accurately predict what the market will...
The importance of customer relationships plays a vital part in the success of any business. Although often underestimated and given less importance than marketing campaigns, customer relationships form the foundation of a sustainable and stable...
Online stores continue to flourish, but the importance of brick-and-mortar stores remains. Many adopt the franchise model to exponentially grow their brand image and establish a foothold in several locations simultaneously. The problem with this...
Customer expectations continue to evolve as new technologies, trends and needs appear. Because of this, it’s more challenging for businesses to keep up with customer expectations. Brands often play catch-up, only to find out that...
What is your business known for? Have you established a branding that people easily associate with your business whenever they see a product, a logo, a color or a name? Do you want your business...
More companies are beginning to value customer experience as part of the priorities they must focus on if they want to stay relevant in a highly competitive and ever-evolving market. With their strong desire to...