MYSTERY SHOPPERS PROVIDE FAST AND EFFECTIVE SERVICES
FOR BUY-SIDE DUE DILIGENCE
For Merger & Acquisition teams time is of the essence and better information means better decision making and increased bargaining power.
SeelevelHX is a partner for many PE and finance firms when it comes to onsite buy-side due diligence. Our ability to have people inspect locations, nationwide in days not weeks provides a competitive advantage to our customers.
We can have our mystery shoppers verify what can only be checked in person.
Our Finance & PE Case Studies
For the due diligence phase of an acquisition of a medical practice portfolio during the peak of winter. Seelevel visited all 62 medical facilities and their nearest competitors across 13 states and reported back in less than two weeks.
Our client engaged in a customer experience improvement program, but many of the key internal constituents had not engaged. We conducted a cohort analysis to understand how the group that participated in the customer engagement program benefitted and improved.
SeeLevel designed a Human Experience (HX) measurement program that covered the ten largest regions within the acquisition target’s footprint in order to confirm the market share claims.
SeeLevel set out to understand the client journey by exploring how and where the handoffs between wealth advisors occurred for specific client profiles.
From our blog
FierceRetail spoke with Lisa van Kesteren, CEO at SeeLevel HX, about how retailers can increase revenue and customer experience this Valentine's shopping season.
More and more retail is about the experience not the purchase. Seelevel HX CEO Lisa van Kesteren discusses the trend in Multichannel Merchant.
Seelevel CEO Lisa van Kesteren shares her thoughts on retail shop closing metrics in TotalRetail.
Mystery Shop is such a multi-faceted industry, but it only measures the aspects you give it authority to measure, which means if you aren’t asking the right questions, you aren’t getting the right answers.