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ABOUT
Our Story
Our Team
Our Clients
Our Process
Our Approach
SOLUTIONS
CoOperate4Safety Program
Social Media Monitoring
Generate ROI with Mystery Shopping
Program Interest
All Solutions
INDUSTRIES
QSR & Fast Casual
Retail
Financial Services
Automotive
All Industries
REPORTS
2020 SeeLevel HX Annual Drive-Thru Study
COVID-19 Consumer Survey
2020 Food on Demand Study
2019 Menuboard Survey Report
2019 QSR Drive-Thru Study
2019 Food on Demand Study
2018 QSR Drive-Thru Study
All Reports
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Archives for Ken Lundin
Blog
What is an Omni-Channel Customer Experience?
Back in the day, the only way you could buy an item was through an...
September 30, 2018
6111
Blog
You Can’t Put A Filter On CX
People love to build and create their own brands. We see this all the time...
June 29, 2018
1939
Blog
[video] Customer Experience is based on Customer Expectation!
Is it easier to for Target to create a great customer experience or is it...
June 24, 2018
1999
Blog
Customer Experience 1-0-1 – Table Stakes. The things you must get right.
In our 2018 New York Flagship Store Survey, we focused exclusively on the customer experience....
June 12, 2018
2957
Blog
Retail Customer Experience: causes for missed experiences
Lisa van Kesteren discussed a few common mishaps we experienced during our New York Flagship...
June 5, 2018
2060
Blog
How to Manage Your QSR’s Multichannel Future Now
Traditional QSRs only had two channels — in-restaurant and drive-thru ordering. Mobile apps are adding...
June 4, 2018
2195
Blog
3 Survival Strategies to Staying Relevant in the Age of Amazon
In the age of Amazon, there’s one question we hear all the time: is the...
May 10, 2018
3027
Blog
NYC Retail Mystery Shopping Results Revealed At 2018 Retail Innovation Conference
We recently conducted a unique study of NYC retailers and presented the results at last...
May 8, 2018
2384
Blog
How to Cut $50,000+ In Operational Costs From Retail Districts By Cutting Out The Middle Man(ager)
With the average annual salary of $65,000, the job of district managers is to ensure...
March 2, 2018
1857
Blog
Three Ways to Get Creative on Buyer-Side Due Diligence
Three Ways to Get Creative on Buyer-Side Due Diligence Due Diligence is often perceived as...
February 19, 2018
2445
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