Archives for Ken Lundin
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BlogWhat is an Omni-Channel Customer Experience?
Back in the day, the only way you could buy an item was through an...
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You Can’t Put A Filter On CX
People love to build and create their own brands. We see this all the time...
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[video] Customer Experience is based on Customer Expectation!
Is it easier to for Target to create a great customer experience or is it...
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Customer Experience 1-0-1 – Table Stakes. The things you must get right.
In our 2018 New York Flagship Store Survey, we focused exclusively on the customer experience....
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Retail Customer Experience: causes for missed experiences
Lisa van Kesteren discussed a few common mishaps we experienced during our New York Flagship...
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How to Manage Your QSR’s Multichannel Future Now
Traditional QSRs only had two channels — in-restaurant and drive-thru ordering. Mobile apps are adding...
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3 Survival Strategies to Staying Relevant in the Age of Amazon
In the age of Amazon, there’s one question we hear all the time: is the...
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NYC Retail Mystery Shopping Results Revealed At 2018 Retail Innovation Conference
We recently conducted a unique study of NYC retailers and presented the results at last...
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How to Cut $50,000+ In Operational Costs From Retail Districts By Cutting Out The Middle Man(ager)
With the average annual salary of $65,000, the job of district managers is to ensure...
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Three Ways to Get Creative on Buyer-Side Due Diligence
Three Ways to Get Creative on Buyer-Side Due Diligence Due Diligence is often perceived as...
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